We aim to respond to all enquiries as quickly as possible. To help us do this, please check if your question is answered below.

However, if there's a question we haven't answered, please don't hesitate to contact us directly and we will do our best to get back to you as soon as possible.

Please note all our seeds are sold as souvenirs only. We cannot and will not provide growing advice or answer any questions relating to the growing or germination of Cannabis seeds. Smoking, growing or doing anything with seeds other than collecting them is intended only for people who reside in countries where growing Cannabis is permitted. In the UK it is illegal to germinate cannabis seeds without a license from the Home Office. If we suspect that you intend to germinate or have germinated our cannabis seeds we will refuse sale.

Credit Card Payments:

Pick And Mix Seeds currently only accept online credit card payments from customers within the UK & EU.

Orders will be dispatched once the payment has been received.

UK Bank Details: Bank Transfers

Please email us at picknmixseedfactory@gmail.com for details, Please put your order number as the reference for the payment to help track the funds.

Can I buy a full pack of seeds?

Of course! Some people know exactly what they want and want a conventional pack of seeds. That's fine with us. We will obviously not cut up full packets of seeds.

I am placing a large order; can you give me a discount?

We can offer discounts on orders over £350. Please contact us with your specific requirements and we’ll give you the best possible price.

How will I know which seeds are which?

All of our seeds are packed individually in a clearly labelled grip seal bag. For your extra piece of mind we will also send a portion of the original breeder's packaging. For example, if you order two seeds, we will send you 20% of the original packaging. The only exceptions to this is if the original packaging is a material which we cannot physically cut up, for example metal. We encourage you to think carefully before ordering from a seed bank that does not include original packaging with single seeds.

When will I receive my seeds?

We aim to ship all orders processed before 2pm on a weekday, processing can take 2-3 days depending on the strains you have ordered. We get this right 99% of the time. As a result, most UK orders are delivered in 3/5 days, If we’re extremely busy it may take an extra day, and sometimes delays occur in the post. If you haven’t received your UK order 14 days from processing, please contact us.

Are the seeds well packaged?

We put a lot of thought into our packaging. Seeds are expensive and vulnerable. All seeds are packed in either bubble wrap or a DVD case and are placed into a padded envelope to ensure they are fully protected. We go the extra mile to ensure you receive your seeds in perfect condition. In our experience many mail order companies do not treat seeds with the respect they deserve. In the unlikely event that your seeds are damaged, you are protected by our Pick 'n' Mix Promise so please contact us.

Can you tell me when something is back in stock?

When an item is out of stock, you will be offered the option to replace this item with another or wait for it to be ordered when back in stock.

I can't find what I'm looking for!

With over 4,400 varieties to choose from, we pride ourselves in being the biggest and best online seed bank. However, if we don't stock something you would like, please tell us! We source from the vast majority of suppliers, so if there's something in particular you're looking for, let us know and it could be online within 24hrs!

Do you ship to my country?

We ship to most countries anywhere in Europe and the UK. However, to ensure we can stand by our Pick 'n' Mix Promise, there are few countries that we do not ship to. If you would like to check if we can ship to your country, please email us. 

How much is the postage and packaging?

Postage is free for all orders over £200. For smaller orders, there is a small postage charge. This is calculated before you complete checkout so you know exactly how much you’re paying.

How do I track my order?

If your order is sent with tracking, we will email you the tracking number as soon as the order has been packed.

What's your returns policy?

If you would like to return your seeds, you must do so within seven days of receipt and all items must be in their original packaging.

Thinking about germinating seeds?

Think again. It is illegal in most countries to germinate cannabis seeds. Our seeds are sold as collectable adult souvenirs. We cannot and will not provide growing advice or answer any questions relating to the growing or germination of cannabis seeds under ANY circumstances. Seeds cannot be replaced for reasons concerning germination.